Terms and Conditions

Deposit and Cancellation Policy
All monies due under this Agreement shall be paid in full no later than thirty (30) days prior to the Guest’s arrival date, unless alternate arrangements have been approved by Destination Havasu. Payment shall be made by Visa or MasterCard, and Guest must provide a valid credit card, either verbally or in writing.

In the event of cancellation, a cancellation fee of $250.00 shall be charged. If cancellation occurs more than thirty (30) days prior to the scheduled arrival date, Guest shall be entitled to a refund of fifty percent (50%) of the total rental amount. If cancellation occurs less than thirty (30) days prior to the scheduled arrival date, all amounts paid shall be forfeited.

Notwithstanding the foregoing, if the Property is re-rented to another party under the same terms and conditions as the original reservation, Guest shall be entitled to a full refund of rental amounts paid. Cleaning fees, insurance fees, and similar non-rent charges shall be refundable in all instances of cancellation.

All funds paid shall be deposited into a non-interest-bearing Arizona depository trust account for the benefit of Destination Havasu, LLC. Any interest earned thereon shall accrue solely to the benefit of Destination Havasu, LLC.

Winter Guests Only (November–March)
All monies due under this Agreement shall be paid in full no later than sixty (60) days prior to the Guest’s arrival date, unless alternate arrangements have been approved by Destination Havasu staff. Payment shall be made by Visa or MasterCard, and Guest must provide a valid credit card, either verbally or in writing.

In the event of cancellation, a cancellation fee of $250.00 shall be charged. If cancellation occurs more than sixty (60) days prior to the scheduled arrival date, Guest shall be entitled to a refund of fifty percent (50%) of the total rental amount. If cancellation occurs less than sixty (60) days prior to the scheduled arrival date, all amounts paid shall be forfeited.

Responsible Party
The individual(s) named on the reservation shall be considered the responsible party and must remain in occupancy of the Property for the entire rental term. The responsible party assumes full responsibility for any damages to the Property, missing contents, or other losses resulting from the acts or omissions of Guest, occupants, or visitors.

Any breach of this Agreement shall constitute grounds for immediate termination of occupancy, eviction from the Property, and forfeiture of all amounts paid. Any reservation obtained under false pretenses shall be deemed null and void, and occupancy or check-in shall be refused.

Payment for Reserved Nights

The responsible party shall remain liable for payment of all nights reserved under this Agreement, regardless of the actual check-in or check-out date.

Age Requirements

The individual making the reservation and serving as the responsible party must be at least twenty-five (25) years of age. All other occupants must be at least eighteen (18) years of age unless such occupants are minors accompanied by a parent, legal guardian, or family member with whom they share familial status.

Guests and occupants shall comply with all applicable laws at all times. Destination Havasu staff reserves the right to enter and inspect the Property when reasonably necessary to address suspected violations of this Agreement, protect the Property, or respond to safety concerns.

All Guests

The booking guest shall provide a copy of their valid current driver’s license to Destination Havasu, either by email to booklakehavasu@gmail.com or by upload through Airbnb or VRBO messaging, promptly upon confirmation of the reservation. Submission of such identification is mandatory and must be completed prior to check-in.

Check-in time shall commence at 2:00 PM, and check-out time shall be no later than 10:00 AM. These times are required to allow for the professional cleaning and preparation of the Property. Any unauthorized holdover beyond the stated check-out time may result in an additional charge of $200.00.

Pets

Pets are not permitted in or on any rental property unless the property is specifically designated as pet-friendly. Destination Havasu staff can recommend local pet hotels or boarding options if needed.

Because temperatures in Lake Havasu can reach 100 to 130 degrees Fahrenheit and may be dangerous or life-threatening to animals, no animal may be left unattended at the property under any circumstances.

Violation of this policy may result in immediate termination of the rental without refund of rent, taxes, deposits, or other monies paid. A penalty of $250.00 per unauthorized pet will also apply, along with any additional cleaning or damage charges.

For properties that allow pets, a non-refundable pet fee of $195.00 will be charged.

Smoking

Smoking is prohibited in all homes and condominiums. In the event smoking occurs in the Property, Guest shall be liable for all resulting losses, damages, and remediation expenses, including but not limited to cleaning or deodorizing of air conditioning systems, carpet cleaning and deodorizing, replacement of linens, replacement of smoke-damaged furnishings, and repainting of the residence as necessary.

Marijuana

The possession, use, or consumption of marijuana in or on the Property is strictly prohibited, regardless of whether any individual is authorized to use marijuana for medical purposes. Any such conduct shall constitute a material breach of this Agreement and shall be grounds for immediate termination of occupancy and eviction as permitted by law, without refund of rent, taxes, deposits, or other sums paid.

Guest agrees that any violation of this policy shall result in a $1,000.00 cleaning fee payable to Owner. Such fee shall be in addition to, and not in lieu of, any prepaid rents, deposits, or other charges. Guest shall remain responsible for all additional cleaning, deodorizing, repair, or replacement costs to the extent such costs exceed $1,000.00. Owner may, in Owner’s sole discretion, waive all or any portion of the cleaning fee.

Critters

Guest acknowledges that the Property is located in a desert environment where insects, arachnids, reptiles, and other native wildlife, including but not limited to bugs, spiders, scorpions, snakes, and ants, may be present from time to time. Such conditions are common to the area and are not grounds for cancellation, refund, discount, or credit.

Guests are encouraged to keep food sealed and properly stored, and to avoid leaving food or crumbs exposed, as this may attract ants or other pests. Destination Havasu shall not be responsible for the occasional presence of desert wildlife or insects, and no refund, discount, or credit shall be issued on that basis.

Vacation Rental Damage Protection

As part of the reservation, Guests are required to purchase a Vacation Rental Damage Protection. This policy is intended to provide coverage for accidental damage to the interior of the rental property occurring during the stay, provided such damage is reported to management prior to check-out. Any damages not covered under the plan shall remain the responsibility of the Guest and may be charged to the credit card on file. Coverage is subject to the applicable terms, conditions, limitations, and exclusions of the policy.

Entry of Premises

Destination Havasu, LLC, including its authorized agents, repair personnel, contractors, and service providers, reserves the right to enter the Property as reasonably necessary for repairs, maintenance, improvements, housekeeping, inspection, or other property management purposes.

Utilities – Winter Stays (30 Days or More)

For winter stays of thirty (30) days or longer, electric and gas service, excluding pool and spa usage, together with water, sewer, and trash service, are included in the rental rate. In the event electric and/or gas charges exceed $100.00 for any monthly billing cycle, Guest shall be responsible for the excess amount. This provision applies only to extended stays.

Guest shall also be responsible for any Pay-Per-View charges, long-distance telephone charges, or other premium services incurred during the rental term. Utility providers bill on varying cycles, and Guest acknowledges that any such charges may be billed approximately three (3) to four (4) weeks following departure. Internet and telephone service are not available in all Properties.

Utilities – Summer Stays (30 Days or More Only)

For summer stays of thirty (30) days or longer, water, sewer, trash service, Wi-Fi, and standard cable service are included in the rental rate. Electric and gas charges, including charges associated with pool and spa use, shall be the responsibility of the Guest.

Guest shall also be responsible for any Pay-Per-View charges, long-distance telephone charges, or other premium services incurred during the rental term. Guest understands that utility billing cycles may vary and that additional charges may be assessed approximately three (3) to four (4) weeks after departure.

Pool and Spa Use

Guest acknowledges that use of the pool, spa, and/or hot tub at the Property is entirely at Guest’s own risk. Owner and Agent shall not be liable for any accidents, injuries, damages, losses, or claims arising from or related to the use of these amenities.

No person under the age of eighteen (18) may use the pool, spa, and/or hot tub without adult supervision. Children and pets must never be left unattended in or around the pool, spa, or hot tub. Guest understands that recreational water amenities involve inherent risks, including the risk of serious injury or death.

By occupying the Property and using these amenities, Guest voluntarily assumes all risks associated with such use and agrees to be solely responsible for the safety of Guest, all occupants, and all invitees. Guest further agrees to release, indemnify, defend, and hold harmless the Owner and Agent from and against any claims, demands, liabilities, damages, losses, costs, or expenses arising out of or related to the use or misuse of the pool, spa, hot tub, or related facilities, including but not limited to personal injury, illness, death, theft, or property damage.

Guest further agrees to assume full responsibility for any medical expenses or other costs resulting from injury to Guest or any person under Guest’s supervision or control arising from use of the pool, spa, or hot tub. Owner and Agent assume no responsibility for any medical costs, injury, death, or property damage related to such use.

By signing this Agreement, Guest acknowledges and accepts the risks associated with use of the pool, spa, and/or hot tub and agrees that neither Owner nor Agent shall be liable for any injury, death, loss, or damage arising from such use. Guest further agrees that Guest’s family members, heirs, assigns, guardians, and legal representatives shall not assert any claim against Owner or Agent arising out of the use or misuse of these amenities.

Pool Heating

Please note that not all rental properties with pools are equipped for pool heating. If you have questions about whether a specific pool may be heated, please contact our office prior to your stay.

Guest shall be responsible for any and all gas or propane used to heat the pool and/or spa. Meter readings may be taken at arrival and departure to determine usage. Additional pool and spa operating instructions are posted at each property. If the pool or spa heater is left on during the stay, Guest shall be responsible for all related fuel charges.

Repairs and Maintenance

Destination Havasu, as Agent, shall use reasonable efforts to respond to service requests involving televisions, hot tubs, appliances, and other Property systems as promptly as practicable. Agent and Owner shall make reasonable good faith efforts to maintain the Property and its amenities in proper working condition.

Notwithstanding the foregoing, Agent and Owner do not warrant against the failure of mechanical systems, utilities, or amenities, including but not limited to heating, air conditioning, appliances, televisions, internet or Wi-Fi service, pool and spa equipment, or other electronic devices. Agent and Owner shall not be liable for conditions beyond their control, including but not limited to utility outages, disturbances on neighboring properties, construction activity, weather, or other acts of nature.

Guest shall promptly notify Agent of any inoperative equipment, maintenance concern, or repair issue. Agent will make reasonable efforts to coordinate repairs in a timely and efficient manner. No refunds, rent reductions, credits, or rebates shall be given for mechanical failures, malfunctions, utility interruptions, maintenance issues, early departure, nearby construction, or other conditions beyond the control of Agent or Owner.

Availability of third-party repair or internet service providers may be limited from time to time, which may delay service or repair response.

Indemnity

Guest shall defend, indemnify, and hold harmless Owner, together with its officers, directors, contractors, agents, affiliates, and representatives, from and against any and all claims, demands, actions, causes of action, damages, losses, liabilities, costs, and expenses arising from or related to any injury, loss, or damage occurring at the Property during the term of this Agreement, except to the extent such injury is caused by the intentional acts of Owner or its agents.

Transfer of Ownership

In the event ownership of the Property is transferred by sale or otherwise prior to or during the rental term, the following provisions shall apply:

(A) If such transfer occurs more than sixty (60) days prior to Guest’s scheduled arrival date, Owner may, but shall not be required to, assign this Agreement to the successor owner. If this Agreement is not assigned, Agent may, in its sole discretion, provide Guest with a comparable substitute property. If no substitute property is offered, all sums previously paid by Guest shall be refunded.

(B) If such transfer occurs sixty (60) days or fewer prior to Guest’s scheduled arrival date, or during the rental term, Owner shall assign this Agreement to the successor owner unless Guest approves otherwise. Any assignment under this section shall be in writing and shall include the new owner’s written acceptance of the assignment.

Waiver

Guest shall not hold Owner or Agent responsible for any inconvenience, injury, death, loss, or damage to persons or property caused directly or indirectly by events, conditions, or circumstances beyond the reasonable control of Owner or Agent.

Additional Information

Guest acknowledges and agrees that Owner and/or booking agent shall not be liable for injury, loss, or damage to Guest, Guest’s invitees, or personal property arising out of or related to occupancy of the Property, except as otherwise required by law.

Rates, taxes, website descriptions, and posted property details, including but not limited to information regarding parking, utilities, furnishings, and décor, are subject to change without notice. Taxes and service fees are not included in the nightly rental rate unless expressly stated. Cleaning fees shall apply to every reservation.

Guest further acknowledges that the Property is located in a residential neighborhood. Neighbors are entitled to the quiet use and enjoyment of their homes. Guests are expected to conduct themselves respectfully and avoid excessive noise, disturbances, or disruptive behavior. If Guest’s conduct results in law enforcement being called to the Property, Guest may be required to vacate the Property immediately and may forfeit all monies paid.

Each Property is privately owned and reflects the individual taste and preferences of its owner. While each Property is equipped for rental use, Destination Havasu cannot guarantee that the décor, furnishings, or aesthetic elements will meet Guest’s personal preferences. Any special requests must be made at the time of booking and cannot be guaranteed unless confirmed in writing.

Destination Havasu, LLC is a licensed Arizona real estate brokerage managing privately owned homes and condominiums. Although such situations are rare, Destination Havasu reserves the right to substitute comparable accommodations up to and including the date of arrival. If comparable accommodations are only available at a higher rental rate, Guest may elect to pay the increased amount or cancel the reservation, in which case all monies paid shall be refunded and neither party shall have any further obligation to the other.

Assignment

This Agreement shall be binding upon and insure to the benefit of the parties and their respective heirs, personal representatives, successors, and permitted assigns. Guest may not assign this Agreement, transfer any interest in this Agreement, or assign any payments due under this Agreement without the prior written consent of Owner, except as otherwise expressly provided herein.

Guest shall not sublet the Property, grant any license to use the Property, or transfer any rights under this Agreement to any third party without the prior written consent of Owner. Any unauthorized assignment, sublease, transfer, or license shall be void and of no force or effect.

Indemnity

Guest agrees to defend, indemnify, and hold harmless Owner and its officers, directors, contractors, agents, affiliates, and representatives from and against any and all claims, demands, causes of action, damages, losses, liabilities, costs, and expenses arising out of or related to any injury, loss, or damage occurring on or about the Property during the rental term, except to the extent caused by the intentional misconduct of Owner or its agents.

House Rules

The following House Rules are incorporated into and made part of this Vacation Rental Agreement. Guest acknowledges and agrees that Guest, all occupants, and any invitees or visitors to the Property shall comply with these rules at all times. Failure to comply may result in additional charges, immediate termination of occupancy, eviction from the Property, forfeiture of rents and deposits as permitted by law, and any other remedies available to Owner or Manager.

Maximum Occupancy
Occupancy of the Property is limited to the maximum number of persons stated in the reservation or rental confirmation. No unregistered guests may remain overnight at the Property without prior written approval from Owner or Manager. Exceeding the maximum occupancy is a material breach of this Agreement and may result in immediate termination of the rental without refund.
Noise, Disturbances, and Quiet Hours
Guest shall conduct themselves in a manner that does not disturb neighbors, adjoining property owners, or the surrounding community. Excessive noise, loud music, disorderly conduct, nuisance behavior, or any activity that violates local noise ordinances is strictly prohibited. Quiet hours shall be observed between 10:00 PM and 8:00 AM.
No Parties or Events
Parties, weddings, receptions, events, or large gatherings of any kind are prohibited unless specifically authorized in writing by Owner or Manager before check-in. Any unauthorized party or event shall constitute a material violation of this Agreement and may result in immediate eviction without refund.
Compliance with Laws
Guest shall comply with all applicable federal, state, county, and local laws, ordinances, rules, and regulations during the rental term. Any illegal activity on or about the Property is strictly prohibited and shall be grounds for immediate termination of occupancy without refund.
Smoking and Vaping
Smoking, vaping, or use of any tobacco, marijuana, or similar products is prohibited inside the Property unless expressly authorized in writing. If smoking is permitted in exterior areas, Guest shall properly dispose of all smoking materials. Evidence of smoking inside the Property may result in additional cleaning, deodorizing, or damage charges.
Property Condition and Cleanliness
Guest shall maintain the Property in a clean, safe, and sanitary condition throughout the rental term. Guest agrees to use all furnishings, appliances, fixtures, and equipment in a careful and lawful manner. Guest shall be responsible for any damage to the Property, its contents, or common areas caused by Guest, occupants, or invitees, excluding ordinary wear and tear.
Furnishings and Contents
No furniture, appliances, décor, linens, kitchenware, or other contents shall be removed from the Property. Indoor furniture shall not be moved outdoors. Guest shall not rearrange furnishings in a manner likely to cause damage or excessive wear.
Damage; Reporting Requirement
Guest shall immediately notify Owner or Manager of any damage, defect, maintenance issue, unsafe condition, or malfunction at the Property. Failure to promptly report damage or maintenance concerns may result in Guest being held responsible for resulting damage or additional costs.
Pool, Spa, Dock, Fire Pit, Grill, and Other Amenities
If the Property includes a pool, spa, dock, boat dock, fire pit, barbecue, game equipment, or other recreational amenities, Guest acknowledges such use is at Guest’s sole risk. No lifeguard is on duty. Children must be supervised at all times. Guest agrees to comply with all posted rules and safety instructions. Owner and Manager shall not be liable for accidents, injuries, or loss arising from Guest’s use of such amenities, except as otherwise required by law.
Parking and Vehicles
Parking is permitted only in designated areas of the Property. Guest shall not park on landscaping, sidewalks, or in a manner that blocks access, neighboring property, or emergency services. Boats, trailers, recreational vehicles, and additional vehicles are permitted only if specifically authorized by Owner or Manager.
No Subletting or Assignment
Guest may not assign this Agreement, sublet the Property, or permit use of the Property by any person not included in the reservation without prior written consent of Owner or Manager.
Security and Access Devices
Guest shall keep the Property secured at all times and shall lock doors and windows when away from the Property. Guest shall not duplicate keys, copy access devices, alter locks, disable cameras or security devices, or share entry codes with unauthorized persons.
Trash and Waste Disposal
Guest shall place all trash, recyclables, and waste in the proper designated receptacles and follow any provided trash disposal instructions. Excessive trash left at the Property may result in additional charges.
Prohibited Conduct
The following are strictly prohibited at the Property:
(a) illegal drug use or illegal activity of any kind;
(b) underage drinking;
(c) discharge of firearms or fireworks;
(d) tampering with smoke detectors, pool equipment, internet equipment, or security devices;
(e) any hazardous activity or conduct that increases the risk of damage, injury, or liability.
Breach of House Rules
Any violation of these House Rules shall constitute a breach of the Vacation Rental Agreement. In the event of a breach, Owner or Manager reserves the right to terminate Guest’s occupancy immediately, require Guest and all occupants to vacate the Property, assess additional fees or damages, retain deposits as permitted by law, and pursue any legal or equitable remedy available under Arizona law.